Do I have to pay an excess if the accident was not my fault?

You have a choice in how to manage a non-fault accident claim. That choice could affect whether you pay an excess.

‘Do I have to pay an excess’ explained

Call us on 02892789107

Why your insurer charges you an excess

Non-fault liability has not yet been determined

At the start of your claim, it hasn’t officially been established who was at fault. As far as your insurer is concerned, you could still be at fault for the accident. So, they require you to pay your policy excess as a precaution. However, as you weren’t at fault, this is an unfair and avoidable expense.

They’re initially claiming against your own policy

As liability hasn’t yet been determined, the precaution that your insurer takes is to initiate the claim against your own policy. This creates a ‘pending claim’ on your policy and is why you pay your excess. This can affect your upcoming insurance renewal.

To deter certain types of claims

Excess fees are in place to deter claims that are:

  • For minimal amounts/damage
  • Fraudulent

How much will my excess be?

Understand how the excess is calculated after a non-fault accident

Why we DON’T charge you an excess?

We claim directly against the at-fault party

Instead of claiming on your own insurance policy, we claim directly against the other driver’s insurance. This avoids having to pay your excess and claiming against your own policy.

We assess liability before initiating a claim

Before we move forward with your claim, we analyse the accident circumstances and evidence. By handling only non-fault claims, the other driver’s insurance is liable to cover all costs. This means you avoid the financial burden of paying your own policy excess.

We secure your non-fault accident rights and entitlements

In the UK, you have a legal right to compensation if another party is found to be negligent, resulting in damage or injury. In the case of road traffic accidents, this means breaching the Highway Code or committing specific offences under the Road Traffic Act.

The Credit Hire Organisation (CHO) and the Association of British Insurers (ABI) have guidelines and agreements. These agreements are in place to to minimise the impact on your day-to-day life, after being inconvenienced by a non-fault accident.

TRUST Claims NI are committed to providing you with everything that you’re entitled to.

An excess-free claim solution.

With TRUST Claims NI, there is no excess to pay when making a non-fault claim.

Protected no claims bonus.

Your No Claims Bonus (NCB) is left unaffected when you make a claim.

Manufacturer approved parts and paint.

Our EastHills Garage use only manufacturer-approved parts and paint.

Comparable Vehicle Replacement.

You’ll have a vehicle comparable in size & specification to yours while it’s off the road.

Why claim with TRUST Claims NI

Our purpose is to take away the inconvenience, stress and disruption caused by a non-fault accident. As a leading accident management company, we provide a start-to-finish service covering every aspect of claims management.

EXCELLENT on Our Reviews

Trusted by thousands of customers throughout the UK.

No excess fee

Avoid paying your insurance excess for a non-fault claim.

Protected no claims bonus

Your no claims bonus remains unaffected in a non-fault accident.

Dedicated handler

Offering a personal claims handling service.

24/7 Recovery & storage

Offering round-the-clock recovery and secure storage nationwide.

Comparable vehicle

Providing a vehicle that matches your own in size and specification.

Manufacturer approved

Quality repairs with manufacturer approved parts and paint.

Ready to start your non-fault claim?

Call us on 02892789107

Choosing TRUST Claims NI,

Your Trusted Claims Management Company

“Excellent assistance at the roadside. Very kind, caring and knowledgable. If I ever had an accident again, TRUST Claims NI would be my first call.”

When claiming with an accident management company, you don’t pay an excess. This is one of the many reasons why thousands of drivers every year choose TRUST Claims NI.

Request a call back

Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 02892789107 to speak to someone now.